MyREIO — TERMS OF SERVICE

1. Agreement

These Terms govern your use of the MyREIO platform, websites and services (the "Service"), operated by MyREIO LLC, a Florida limited liability company ("MyREIO", "we", "us").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are agreeing on behalf of a brokerage, team or other entity, you represent that you have authority to bind that entity, and "you" means that entity.

The Service is for business use by licensed real estate professionals and is not intended for consumers or personal use.

2. Eligibility

You represent that you (a) are at least 18, (b) hold a valid real estate licence in good standing in each jurisdiction where you use the Service, or are acting under the supervision of someone who does, and (c) are not barred from receiving services under applicable law.

We may require proof of licensure and may suspend access if licensure lapses.

3. What the Service is — and what it is not

The Service organises publicly available property and ownership information, ranks properties using our scoring methodology, and provides marketing and outreach tools.

3.1 No guarantee of results

🔴 WE DO NOT GUARANTEE LISTINGS, APPOINTMENTS, TRANSACTIONS, COMMISSIONS OR ANY OTHER OUTCOME. Scores, rankings and tiers are statistical estimates, not predictions about any individual property or person, and not a representation that any owner intends to sell. Real estate outcomes depend on market conditions, your own skill and effort, timing, and factors outside anyone's control.

3.2 Lead allocation

"Lead" means a property record within your territory that our methodology has scored and that we have made available in your account. A Lead is not a person, an introduction, an enquiry, a referral, or an indication of interest. A Lead does not mean the owner has been contacted, has responded, or intends to sell.

Your plan states a number of Leads per seat per monthly period. That number is a maximum allocation, not a minimum commitment. Delivery depends on the inventory of scored properties available in your territory, which varies by territory size, property count and data coverage.

Where we deliver materially fewer Leads than your allocation in a period for reasons within our control, your remedy is a service credit against the following period, calculated pro rata.

3.3 The property-prioritization score

The score is a proprietary ranking of properties for marketing prioritisation only. It is designed to help you decide which properties in your territory to contact first. It is not a prediction that any owner will sell, move, respond, or enter into any transaction, and it is not a recommendation to contact or avoid any person or property.

The score is generated from property, ownership, tax, valuation, physical-characteristic, community-relative and geographic information obtained from public records, public geographic sources and other lawful sources. Inputs may include ownership and title characteristics, tax and assessed-value information, property characteristics, community-level market indicators, and geographic attributes.

Methodology changes. We may modify, add, remove or reweight scoring inputs for product maintenance, data quality, methodology improvement or legal compliance. We may restrict, suppress or discontinue any input or feature where we determine that continued use could create legal, compliance, privacy, data-quality or product-integrity risk. A change in methodology may change the score of any property, and we are not liable for such changes.

3.4 Information is provided as is

Property, ownership and transfer information is compiled from public records and third-party sources. Public records contain errors, omissions and delays; records are updated on the issuing authority's schedule, not ours. We do not warrant that any information is accurate, current or complete, and you should independently verify anything you rely on for a business decision.

⚠ Contact information carries its own risks. Telephone numbers, email addresses and mailing addresses are obtained from third-party suppliers. They may be wrong, out of date, reassigned to a different person, or belong to someone other than the property owner. You are responsible for verifying that a contact is who you believe it to be before contacting them.

Nothing in the Service is an appraisal, a broker price opinion, a title report, legal advice, tax advice or financial advice.

3.5 Not a consumer report

🔴 The Service — including property information, contact information, scores, rankings, tiers and market context — is not a consumer report, and MyREIO is not a consumer reporting agency.

You may not use the Service:

to determine eligibility for credit, insurance, employment, housing or tenancy;

to set credit, insurance, housing, employment or tenancy pricing or terms;

for tenant screening, employment screening, underwriting or collections;

to make an adverse action determination; or

for any other purpose requiring a permissible purpose under the Fair Credit Reporting Act or any similar state law.

Breach of this section is a material breach and grounds for immediate termination under §12.

3.6 Beta and preview features

We may make features available marked as beta, preview or early access. Those features are provided without warranty of any kind, may change or be withdrawn at any time, and are excluded from any availability commitment. Data produced by a beta feature should not be relied on without verification.

4. Your compliance obligations

🔴 THIS SECTION IS THE CORE ALLOCATION OF RISK. READ IT.

You are solely responsible for compliance with all laws applicable to your use of the Service and to any communication you send. This includes but is not limited to:

4.1 Telephone, text and fax

The Telephone Consumer Protection Act ("TCPA"), the FCC's implementing rules, the Telemarketing Sales Rule, the National Do Not Call Registry, state do-not-call and calling laws, and carrier and messaging-industry requirements including A2P 10DLC registration where applicable.

As between you and MyREIO, you are the caller and the sender. You are responsible for obtaining and documenting any consent required, for honouring opt-outs, for observing calling-time restrictions, for identifying yourself and your brokerage as required, and for maintaining your own internal do-not-call list.

⚠ Registry subscription. Access to the National Do Not Call Registry is obtained by the seller — that is, you — and cannot be pooled, shared or resold. If you want us to screen numbers on your behalf under §4.2, you must hold and maintain your own valid registry subscription and provide us your subscription account number. We cannot screen under another customer's subscription, and we do not provide registry access as part of your subscription fee.

For SMS, you are responsible for opt-in capture and records, HELP and STOP handling, sender identification in the first message, message-frequency disclosure, and campaign registration where required by the carrier.

4.2 Contact-compliance information — important limitation

🔴 Do-not-call screening is available only where you have provided a valid registry subscription account number. If you have not, no screening is performed and you receive contact information unscreened. You are responsible for screening it yourself before contacting anyone.

Where screening is available, it is a compliance control, not a compliance service. It is not a substitute for your own compliance programme and is not a guarantee that contacting any number is lawful.

⚠ What screening does not cover. Screening addresses the sources we query and nothing else. It does not cover state do-not-call registries, your own internal do-not-call list, numbers reassigned to a new subscriber, ported numbers, registrations made after our most recent refresh, wireless-specific restrictions, or any consent you may or may not hold.

[CONFIRM the exact sources screened, and the refresh cadence, before publication. This sentence must match the build.]

Use limitation. Registry-derived do-not-call information is used solely to prevent communications that may be prohibited by law. It is not used to score, rank, tier, target, segment, analyse, train models on, export, or otherwise assess any property, owner, household or opportunity, and it is not made available as a general lead attribute, filter or export field.

You agree that you will not rely on any screening as your sole compliance measure, and that you remain fully responsible for determining whether any contact is permitted.

4.3 Fair housing, advertising and targeting

The Fair Housing Act, state and local fair housing laws, and applicable advertising rules.

You must not use the Service — including data, scores, filters, tiers, recommendations or exports — to discriminate against, steer, exclude, discourage or provide different service to any person on the basis of race, colour, religion, sex, familial status, national origin, disability, or any other characteristic protected by applicable law.

You may not combine information from the Service with other information in order to infer, approximate or act upon a protected characteristic, and you may not create or apply marketing criteria whose purpose is to exclude persons or communities on a protected basis.

Our methodology does not use any characteristic protected under fair housing law as an input, and we do not provide any such characteristic to you.

⚠ Advertising platform rules. Advertising platforms apply their own housing-specific restrictions, which may limit or remove targeting options including age, gender and postal-code targeting, and may impose minimum geographic radii. Where we place advertising at your direction, those restrictions apply regardless of the territory you have selected, and your campaign may reach a wider area than your territory as a result

We may investigate suspected misuse and may suspend, limit or terminate access where we reasonably believe you have violated this section.

4.4 Email, mail and advertising

CAN-SPAM, state email laws, postal regulations, and the advertising and licensure rules of your real estate commission and any board or MLS you belong to — including required licensee identification and brokerage attribution on all marketing.

You warrant that you hold all rights and consents necessary for any contact list you upload or direct us to use, including the right to mail or otherwise contact each person on it.

4.5 Content you send

You are responsible for all content you send through the Service, including content generated with AI assistance. AI-generated drafts are suggestions. You must review and approve every piece before it is sent, and you are responsible for its accuracy, legality and compliance.

4.6 Indemnity

You will defend, indemnify and hold harmless MyREIO, its officers, members, employees and suppliers from any claim, demand, penalty, fine, loss or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) any communication you send, (c) your breach of this Section 4, or (d) your violation of any law or third party right.

⚠ This obligation does not extend to any claim to the extent it arises from MyREIO's own gross negligence or wilful misconduct.

Procedure. We will notify you promptly of any claim for which we seek indemnity, give you control of the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle any claim in a way that imposes an obligation on us, admits our fault, or fails to release us fully, without our written consent.

5. Accounts and acceptable use

You are responsible for your credentials and all activity under your account. Notify us promptly of any unauthorised use.

You will not:

resell, sublicense, redistribute or make the data available to any person who is not an authorised user under your plan;

scrape, harvest, bulk-export, or use automated means to extract data beyond the export tools we provide;

use the Service to build or train a competing product, dataset or model;

reverse engineer the scoring methodology;

share a single-user seat among multiple people;

upload unlawful content, malware, or anyone else's personal information you have no right to provide;

bypass, disable or attempt to defeat any compliance control;

misrepresent yourself, your licensure, or your brokerage.

Each seat is for one named individual. Team and brokerage plans include the number of seats stated at purchase.

6. Territories

Territories are assigned by the unit stated in your plan — ZIP code or county — subject to availability, on a first-come basis.

🔴 A territory grants you the right to use the Service for that area under your plan. It does not grant exclusivity over any property, owner, contact or lead, and it does not prevent any other person — including other MyREIO customers — from contacting any property owner. We make no representation that you are the only person marketing to any area or any owner.

Availability shown before purchase reflects our records at that moment and may change. If a territory becomes unavailable between your selection and payment, we will offer an alternative or refund that portion of the charge.

Additional territories are available at the recurring monthly rate stated for your plan and renew with your subscription.

[CONFIRM the rate table is reproduced accurately at checkout — the rate and the unit both differ by plan.]

We may adjust territory boundaries where underlying geography changes (for example, a postal reorganisation), with notice.

7. Fees, billing, renewal and cancellation

7.1 Plans and billing

Fees are as shown at purchase. Subscriptions are month-to-month or annual, with no minimum term commitment beyond the period you have paid for. You may cancel at any time, effective at the end of your current paid period.

7.2 Annual plans

Annual plans are billed once, in advance, for twelve months of service at a discounted rate equivalent to ten months of the monthly price (marketed as "two months free"). The discount is consideration for prepayment.

🔴 If you cancel an annual plan before the end of the twelve-month term, the remainder of the prepaid term is not refunded. See §7.5.

7.3 Automatic renewal

🔴 Subscriptions renew automatically at the end of each billing period — monthly plans monthly, annual plans annually — at the then-current rate for your plan, charged to your payment method on file, unless you cancel before the renewal date.

We will present these renewal terms clearly at checkout, immediately above the payment button and before you provide payment information. We will send a renewal reminder not less than thirty (30) days before each annual renewal.

7.4 How to cancel

🔴 You can cancel at any time from your account dashboard, by a method at least as easy to use as the method by which you subscribed. You will not be required to call, chat, or speak to anyone to cancel. Cancellation stops future charges; access continues to the end of the period you have paid for.

7.5 Refunds

🔴 All fees are non-refundable, including partial periods, unused service, unused seats, unused territories, unused lead allocation, and the remainder of an annual term after cancellation. We do not provide refunds, credits or prorations for partial billing periods.

Exceptions, which we will honour:

a duplicate charge or a billing error on our part;

a territory that became unavailable between selection and payment (Section 6);

a service credit for materially short lead delivery (Section 3.2);

where a refund is required by applicable law or by the rules of the app store or payment processor through which you purchased.

Consumable credits (mail credits, advertising credits and similar) are non-refundable and expire as stated at purchase.

7.6 Price changes

We may change prices with at least thirty (30) days' notice before the change takes effect on your account. A price change applies at your next renewal. If you do not accept it, you may cancel before the renewal date.

7.7 Taxes and failed payments

Fees exclude taxes, which you are responsible for. If a payment fails, we may suspend the Service until it is resolved. We may charge reasonable costs of collection.

8. Third-party services

The Service integrates third parties — payment processing, mail production and delivery, data enrichment, advertising placement, messaging, and AI providers. Their performance is outside our control. We are not responsible for a third party's failure, delay, error, outage, pricing change, or discontinuation, and we may substitute providers.

We maintain a current list of sub-processors that handle personal information and will give notice before adding a new one.

Where you connect an external account (for example, a CRM), you authorise us to exchange data with it as directed by you.

9. Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound to equivalent obligations.

This does not apply to information that is public through no fault of the receiving party, was already known without duty of confidence, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted with prompt notice where lawful.

Your uploaded contacts, campaign content and business plans are your confidential information. Our scoring methodology, weights, signal inventory and non-public product roadmap are ours.

These obligations continue for three (3) years after termination, and indefinitely for trade secrets.

10. Intellectual property

We own the Service, the software, the scoring methodology, our compilations and derived data, and all associated intellectual property. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own real estate business during your subscription.

You own the content you create and upload. You grant us a licence to host, process and transmit it as needed to operate the Service.

Public records themselves are not subject to copyright. Our compilation, matching, enrichment, scoring and presentation of them are ours. ⚠ Some third-party data within the Service is licensed to us and carries its own restrictions; your licence to that data is no broader than ours.

Publicity. Neither party will use the other's name or logo in marketing without prior written consent, except that we may identify you as a customer in a list of customers.

Feedback you send us may be used without restriction or compensation.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DATA WILL BE ACCURATE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY RESULT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST COMMISSIONS, LOST BUSINESS, LOST OPPORTUNITIES, OR LOSS OF DATA OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(c) THE EXCLUSIONS IN (a) AND THE CAP IN (b) DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 4.6, YOUR BREACH OF SECTION 5, YOUR BREACH OF SECTION 3.5, OR AMOUNTS YOU OWE US.

(d) THE CAP IN (b) DOES NOT APPLY TO OUR GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR BREACH OF SECTION 9.

These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions; in those, the exclusions apply to the fullest extent permitted.

13. Suspension and termination

We may suspend or terminate your access immediately, without refund, if we reasonably believe you have breached Sections 3.5, 4 or 5, if required by law, or to protect the Service or a third party. For other breaches we will give notice and a reasonable chance to cure where practicable.

Export on termination. For thirty (30) days after termination or expiry we will keep your account data available for export through the tools in the Service, in a commonly readable format. After that we may delete it.

14. Dispute resolution

14.1 Informal resolution first

Before filing anything, you agree to contact us at [email protected] with a written description of the dispute and to negotiate in good faith for sixty (60) days.

14.2 Binding arbitration

🔴 Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Lee County, Florida, or by videoconference at your election.

Fees. Filing and arbitrator fees will be allocated under the applicable AAA rules, except that where your claim is for less than $500 we will pay the filing fee and the arbitrator's fees.

[

14.3 Class action waiver

🔴 YOU AND MYREIO AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any class proceeding.

14.4 Exceptions

Either party may bring an individual action in small claims court. Either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information. We may bring an action in court to collect amounts owed.

14.5 Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws. For any matter not subject to arbitration, the exclusive venue is the state or federal courts located in Lee County, Florida, and you consent to personal jurisdiction there.

15. General

Changes. We may update these Terms. Material changes take effect thirty (30) days after we post them and notify you. Continued use after that constitutes acceptance. If you do not accept, cancel before the effective date.

Entire agreement. These Terms and any order form are the entire agreement and supersede prior discussions. Our Privacy Policy describes how we handle information and is referenced here, but is not incorporated into this agreement as a contractual term.

Severability. If a provision is unenforceable, the rest remains in effect. 🔴 If the class action waiver in 14.3 is held unenforceable, Section 14.2 (arbitration) is void as to that claim, and it proceeds in court.

Assignment. You may not assign without our written consent. We may assign in connection with a merger, acquisition or sale of assets.

Force majeure. Neither party is liable for failure caused by events beyond reasonable control.

No waiver. Failure to enforce is not a waiver.

Notices. To you: the email on your account. To us: [[email protected]]..

Contact. MyREIO LLC, 4850 Tamiami Trail N. Naples, FL 34103, [[email protected]].