MyREIO — PRIVACY POLICY
Effective: [08/01/26]
1. Who we are
MyREIO LLC, a Florida limited liability company ("MyREIO", "we", "us"), provides software for licensed real estate professionals.
Contact for privacy matters: [[email protected]] Postal: MyREIO LLC, 4850 Tamiami Trail N. Naples, Fl 34103
2. Two different groups of people
This policy covers two distinct groups, and your rights differ depending on which you are.
(a) Customers — licensed real estate professionals who create an account and use the Service. We are the controller of your account data.
(b) Property owners and contacts — people whose property and contact information appears in the Service because it is in the public record or was provided by our customer or a data supplier. You did not sign up with us. Section 9 explains your rights and how to exercise them.
3. Information we collect from Customers
Category Examples Why Account name, email, phone, brokerage, licence number create and secure your account Billing billing address, last four digits, transaction history process payment (card data goes to our processor, not to us) Usage pages viewed, features used, searches, timestamps, IP, device and browser operate, secure and improve the Service Content campaigns, notes, uploaded contacts, messages you send provide the Service Compliance do-not-call registry subscription account number, where you provide one perform screening on your behalf under §5 Support your messages to us answer you
We do not collect payment card numbers. Those go directly to our payment processor.
4. Information about property owners and contacts
The Service includes information about real property and its owners, drawn from:
public records published by government authorities — property ownership, assessed characteristics, recorded transfers, tax and
valuation information and similar;
public geographic and market sources;
third-party data suppliers who provide contact and property information;
our customers, who may upload their own contacts;
lead capture forms and widgets a customer places on their own site, where a person submits their own details.
Categories may include: name, property address, mailing address, telephone number, email address, property characteristics, tax and assessment information, and recorded transaction history.
We do not knowingly collect information from anyone under 18.
5. Do-not-call and contact-compliance information
Where a customer provides us their own do-not-call registry subscription account number, we may screen telephone numbers against do-not-call sources on that customer's behalf.
🔴 Registry-derived do-not-call information is used solely to help prevent communications that may be prohibited by law. It is not used to score, rank, tier, target, segment, analyse, train models on, or report on any property, owner, household or opportunity, and it is not provided as a general lead attribute, filter or export field. Access is limited to the personnel and systems with a compliance need.
⚠ Screening is available only to customers who provide a valid subscription account number. Where none is provided, no screening is performed. Screening does not cover state do-not-call registries, a customer's internal list, reassigned or ported numbers, or registrations made after our most recent refresh.
6. How we use information
provide, operate, maintain and secure the Service authenticate customers and prevent fraud and abuse
process payments and manage subscriptions compile, match and score property information
deliver campaigns a customer instructs us to send perform do-not-call screening as described in Section 5
respond to support requests send service and transactional messages
send marketing to customers, subject to opt-out analyse usage to improve the Service
comply with law and enforce our Terms
6.1 The property-prioritization score
We score properties using an automated methodology, to help customers decide which properties to contact first. The score uses property, ownership, tax, valuation, physical-characteristic, community-relative and geographic signals.
Scores rank properties for marketing prioritisation. They do not determine eligibility for credit, housing, insurance, employment or any other benefit, and the Service is not a consumer report and must not be used for any purpose covered by the Fair Credit Reporting Act.
🔴 Our methodology does not use any characteristic protected under fair housing law as an input, and we do not provide any such characteristic to customers for use in scoring, prioritisation, targeting or tiering.
We may evaluate the performance and compliance characteristics of our scoring methodology, including whether particular inputs warrant review, adjustment or removal.
6.2 AI processing
We use third-party AI providers to draft marketing content and summarise information.
7. How we share information
We do not sell personal information for money.
🔴 DOES MYREIO "SELL" OR "SHARE" AS DEFINED BY CALIFORNIA LAW?
We share with:
Payment processor subscription billing Mail production and delivery printing and mailing campaigns Email and messaging providers sending campaigns and notices Advertising platforms placing campaigns a customer instructs Data suppliers property and contact enrichment AI providers drafting content Hosting and infrastructure running the Service Analytics understanding usage Professional advisers legal, accounting, insurance
share: with your direction; in a merger, acquisition or asset sale; to comply with law or valid legal process; and to protect rights, safety or property.
Service providers act on our instructions and are contractually restricted from using information for their own purposes.
8. Retention
We keep customer account information for as long as your account is active and afterwards as needed for legal, tax, accounting and dispute-resolution purposes.
We may retain de-identified or aggregated information for longer where permitted by law.
9. Property owners and contacts — your rights
If your information appears in the Service and you did not sign up:
Ask what we hold about you.
Ask us to correct it.
Ask us to delete it, subject to legal exceptions.
Ask us to stop including your property in the Service.
Opt out of contact. For calls or texts from a MyREIO customer, the customer is the sender; tell them directly and they must honour it. You may also tell us and we will suppress your details across the Service.
Contact: [email protected]]. We will respond within the time required by applicable law.
⚠ Some information is a matter of public record maintained by a government authority. We can remove it from our Service, but we cannot change the underlying public record — that must be taken up with the authority that publishes it.
10. State privacy rights
Depending on your state, you may have the right to know, correct, delete, obtain a portable copy, opt out of sale/sharing or targeted advertising, and to be free
from discrimination for exercising those rights.
To exercise them, contact [email protected]]. We will verify your identity before acting. You may use an authorised agent.
Appeal. If we decline, you may appeal by replying with "Appeal" and we will respond as required by your state's law.
Do Not Track / Global Privacy Control.
11. Security
We use administrative, technical and physical safeguards including encryption in transit, access controls and authentication.
Access to contact-compliance information, including any registry-derived do-not-call information, is limited to personnel and systems with a legitimate compliance need.
No system is perfectly secure. We cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and regulators as required by law, and will notify affected customers without undue delay and in any event within [NUMBER] days of confirming the breach.
12. Cookies
See our Cookie Policy.
13. International
The Service is intended for use in the United States and information is processed there.
14. Your responsibilities as a customer
If you are a MyREIO customer, you are independently responsible for ensuring your use of the Service complies with applicable law, including fair housing, telemarketing, do-not-call, privacy, advertising, licensing and consumer-protection requirements. You must not use information from the Service to discriminate against, steer, exclude, discourage or unlawfully target any person or community.
15. Changes
We may update this policy. Material changes take effect thirty (30) days after posting and notice. The "Last updated" date always reflects the current version.
16. Contact
[[email protected]] · MyREIO LLC, 4850 Tamiami Trail N. Naples, Fl 34103